CHIRP

I'm attempting to program a new Radioddity GA510. Have downloaded the latest version of CHIRP and seated the cable (which came with the radio) firmly. When I try to "download from radio," I get a consistent error message: "RADIO DID NOT RESPOND TO CLONE REQUEST." (Note: the radio screen briefly displays a "program" icon before the error message appears on my computer screen.

The app is calling for USB-SERIAL (CH340) COM9, which appears to be functioning with current driver. I am using a PC running Windows 10.

DEBUG LOG:

[2023-04-13 13:06:37,213] chirp.logger - DEBUG: CHIRP next-20230411 on Win32 (Unknown 10.0:19045) (Python 3.10.8)
[2023-04-13 13:06:37,343] chirp.wxui - DEBUG: Using locale: en_US (276)
[2023-04-13 13:06:37,356] chirp.wxui - DEBUG: Translation loaded=True for CHIRP: en_US (de,el,en_US,es,fr,hu,it,nl,pl,pt_BR,ru,tr_TR,uk_UA,zh_CN) from C:\Program Files (x86)\CHIRP\chirp\locale
[2023-04-13 13:06:37,367] chirp.wxui - DEBUG: Translation loaded=False for wxstd: en_US (af,an,ar,ca,ca@valencia,co,cs,da,de,el,es,eu,fa_IR,fi,fr,gl_ES,hi,hr,hu,id,it,ja,ka,ko_KR,lt,lv,ms,nb,ne,nl,pl,pt,pt_BR,ro,ru,sk,sl,sq,sv,ta,tr,uk,vi,zh_CN,zh_TW)
[2023-04-13 13:06:38,099] main - INFO: Python/3.10.8 // Windows/Windows-10-10.0.19045-SP0 // CHIRP/next-20230411 // wx/4.2.0 msw (phoenix) wxWidgets 3.2.0
[2023-04-13 13:06:38,134] chirp.wxui.main - INFO: Ignoring dist stock conf DE Freenet Frequencies.csv because same name found in user dir
[2023-04-13 13:06:38,134] chirp.wxui.main - INFO: Ignoring dist stock conf EU LPD and PMR Channels.csv because same name found in user dir
[2023-04-13 13:06:38,135] chirp.wxui.main - INFO: Ignoring dist stock conf FR Marine VHF Channels.csv because same name found in user dir
[2023-04-13 13:06:38,135] chirp.wxui.main - INFO: Ignoring dist stock conf KDR444.csv because same name found in user dir
[2023-04-13 13:06:38,135] chirp.wxui.main - INFO: Ignoring dist stock conf NOAA Weather Alert.csv because same name found in user dir
[2023-04-13 13:06:38,135] chirp.wxui.main - INFO: Ignoring dist stock conf SE Jaktradio 155MHz.csv because same name found in user dir
[2023-04-13 13:06:38,136] chirp.wxui.main - INFO: Ignoring dist stock conf UK Business Radio Simple Light Frequencies.csv because same name found in user dir
[2023-04-13 13:06:38,136] chirp.wxui.main - INFO: Ignoring dist stock conf US 60 meter channels (Center).csv because same name found in user dir
[2023-04-13 13:06:38,136] chirp.wxui.main - INFO: Ignoring dist stock conf US 60 meter channels (Dial).csv because same name found in user dir
[2023-04-13 13:06:38,136] chirp.wxui.main - INFO: Ignoring dist stock conf US CA Railroad Channels.csv because same name found in user dir
[2023-04-13 13:06:38,136] chirp.wxui.main - INFO: Ignoring dist stock conf US Calling Frequencies.csv because same name found in user dir
[2023-04-13 13:06:38,137] chirp.wxui.main - INFO: Ignoring dist stock conf US FRS and GMRS Channels.csv because same name found in user dir
[2023-04-13 13:06:38,137] chirp.wxui.main - INFO: Ignoring dist stock conf US MURS Channels.csv because same name found in user dir
[2023-04-13 13:06:38,137] chirp.wxui.main - INFO: Ignoring dist stock conf US Marine VHF Channels.csv because same name found in user dir
[2023-04-13 13:06:38,428] chirp.wxui.main - INFO: Server reports next-20230411 is latest
[2023-04-13 13:06:43,568] chirp.wxui.clone - DEBUG: Using port 'COM9'
[2023-04-13 13:06:43,569] chirp.wxui.clone - DEBUG: Selected
[2023-04-13 13:06:43,570] chirp.wxui.clone - DEBUG: Serial opened: Serial(port='COM9', baudrate=9600, bytesize=8, parity='N', stopbits=1, timeout=0.25, xonxoff=False, rtscts=False, dsrdtr=False) (rts=False dtr=False)
[2023-04-13 13:06:44,090] chirp.drivers.ga510 - DEBUG: Ack was b''
[2023-04-13 13:06:44,090] chirp.wxui.clone - ERROR: Failed to clone: Radio did not respond to clone request
Traceback (most recent call last):
File "chirp\wxui\clone.py", line 66, in run
File "chirp\drivers\ga510.py", line 369, in sync_in
File "chirp\drivers\ga510.py", line 69, in do_download
File "chirp\drivers\ga510.py", line 58, in start_program
chirp.errors.RadioError: Radio did not respond to clone request
[2023-04-13 13:06:49,420] chirp.wxui.clone - WARNING: Stopping clone thread