CHIRP

Hello agian, is there anything else specific that you need from me? I read through the "how to" and from my perspective it appears i have provided the pertinent info.
I guess for the short term, can you confirm which device we should be selecting from the dropdown in Chirp to interface the UV-82C?

I'm not an expert on Chinese radios; but from the log it appears that there's nothing coming back from the radios. Either the plug is still not fully seated (that appears to be a big problem with these radios), or the cable has an issue (RX not connected, or defective / fake chip).

Since that same cable (?) works on one UV-82HP, that could be ruled out. However, you're listing several radios which you tried unsuccessfully, but which are known to (mostly) work, including the 82C. So, I would still suspect that the connector to the radio doesn't fit properly, or that the cable has a problem. You may want to open the USB case, we know of cases where one of the leads was missing.

Bernhard, thanks for your update.
I think we are on the same page, however just in case I will clarify further:

we only posses two models of these Beofang radios.
UV-82c
UV-82HP

We are able to read the UV-82HP no problem, no issue there.
The UV-82C is the one that isn't working (muliple UV-82C radios tested).
From Chirp, when we attempt to read the radio, when we select the brand/model from the dropdown UV-82C isn't an option, we have essentially tested every uv-82(x) variant with the same results.
I am remote, and not physically in front of these radios or the cable, I feel like I have exhausted having my onsite contact in trying to seat the cable correctly. Opening up the USB cable is probably not gonna something we look into.
Is there a cable config you would recommend for this purpose that we could try? Unsure if you offer these cables or if you could share something such as an amazon link so we can purchase it? To add to this, we only have one USB cable to play with. It is something definitely worth ruling out. I also understand that you do not warranty or explicitly support or will be on the hook for this cable recommendation if it doesn't work or things go awry.

Thank you in advance.

Hopefully these Wiki articles will help:
CableGuide
CableGuide FTDI OEM Cables
[RTSystemsCablesAndMavericks].

Just one additional advice: don't go cheap on these cables. Good genuine USB to Serial converter chips and good quality connectors are a must.

Bernhard, I think we can consider this issue closed.
The customer decided to replace all the UV-82C with another known working model.
That is one way to deal with this =)