CHIRP

I have a BTECH UV50X3 newly purchased from BTECH, that i cannot program with chirp.

When i try to read from the radio i get an error message "Not the amount of data we need". The progress bar in the dialogue box does not move.
I can confirm the correct radio is selected from the dropdown, and have tried on several different pc's.
I can confirm the user has been added to dialout group.
I can confirm it is not a port permission issue.
I can confirm the PC05 ftdi cable is genuine and purchased from BTECH.
I can confirm the cable is correctly detected and kernel module ftd-sio is loaded. The port /dev/ttyUSB0 is correctly assigned.

If i select UV50X2 as the radio type i get a different error. It reports "Identifying radio", the progress bar moves to the end, and then chirp reports the error "Radio did not go into clone mode"
None of the radio types work though.

I have attached the debug.log file

Kind Regards. Weggels.